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Use the FAQ section to answer your most frequent questions.

products

what is PITRA?

PITRA is a luxury organic skincare brand inspired by India's rich ancestral beauty traditions. We craft 100% natural, chemical-free skincare products using traditional methods to ensure purity and effectiveness.

Our products are made with only natural, organic, and ethically sourced ingredients, making them suitable for all skin types, including sensitive, oily, dry, and combination skin.

what ingredients are used in PITRA's products?

We use only natural, organic, and ethically sourced ingredients. Our current range includes:

  • Indian Healing Clay (Fuller's Earth) – Deep cleansing, oil control, and acne prevention.
  • Indian Healing Clay with Sandalwood Powder – Soothes skin, reduces inflammation, and brightens complexion.
  • Indian Healing Clay with Rose Petal Powder – Hydrates, enhances glow, and fights pigmentation.
  • 100% Pure Rose Water – A natural toner that hydrates, refreshes, and soothes the skin.

Our products are 100% natural and free from parabens, sulfates, silicones, and artificial preservatives.

how do I use PITRA's products?

For deep cleansing & oil control:
Mix our Indian Healing Clay with water or rose water to form a paste. Apply to your face, leave for 10-15 minutes, then rinse off.

For acne-prone skin:
Use our Indian Healing Clay with Sandalwood Powder for its anti-inflammatory properties.

For dry skin:
Try our Indian Healing Clay with Rose Petal Powder for hydration and glow.

As a toner:
Apply our 100% Pure Rose Water with a cotton pad after cleansing.

As a mist:
Use our Saumya Rose Mist to refresh and hydrate throughout the day.

As a face mask activator:
Mix our rose water with any of our clay powders for enhanced benefits.

shipping & orders

when does my order will be sent?

Orders are typically processed within 1-2 business days after purchase. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

If you have any concerns about your order status, please contact our customer support team using the Contact Us form on our website.

how long does delivery take?

After your order is processed (1-2 business days), delivery typically takes 4 days within the UK, depending on your location.

For international orders (available for orders above £130), delivery times may vary based on the destination country and local customs processing. Please note that we currently don't offer returns on international orders, but we're working on implementing this service.

how can I change my delivery address?

If you need to change your delivery address:

  • For orders that haven't been processed yet, please contact us immediately through our Contact Us form on the website.
  • Include your order number and the new delivery address in your message.
  • We'll do our best to update your address if the order hasn't been dispatched.

For orders that have already been dispatched, unfortunately, we cannot change the delivery address. In such cases, we recommend contacting the courier service using the tracking information provided.